Welcome to my Profile!

With significant experience of several years with software publishers, I propose to take charge of your customer support.

You can entrust me with the following missions:
. User assistance to resolve the malfunction
. Prioritization of tickets and daily monitoring of user requests
. Analysis of logs and intervention in the database
. Identification of bugs and transmission to the development department
. Carrying out user training
. Updating incident resolution procedures

Patient, attentive to the customer and efficient in resolving issues, my objectives are the satisfaction and loyalty of your customers.

I remain at your disposal to discuss so do not hesitate to contact me to include me in your projects!